Last Updated: 25th of September 2023
At LUX Hotel, we are committed to protecting the privacy and security of our guests and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information. By using our website or staying at our apartment hotel, you consent to the practices described in this policy. 1. Information we collect We collect both personal and non-personal information in various ways, including but not limited to: a. Personal Information: Contact Information: Name, address, email address, phone number. Booking Information: Arrival and departure dates, room preferences, payment information. Identification: Government-issued ID, passport, or driver's license (as required by law). Special Requests: Dietary restrictions, accessibility requirements, or other preferences. b. Non-Personal Information: Usage Data: Information about your interactions with our website, including IP address, browser type, pages viewed, and the duration of your visit. Cookies: We use cookies and similar technologies to enhance your browsing experience and analyze website traffic. You can manage your cookie preferences through your browser settings. 2. How we use your information We use the collected information for various purposes, including but not limited to: Processing Reservations: To facilitate your bookings and manage your stay. Guest Services: To provide personalized services and respond to your requests and inquiries. Payment Processing: To process payments and prevent fraudulent transactions. Marketing Communications: With your consent, to send promotional offers, newsletters, and updates. Legal Obligations: To comply with applicable laws and regulations. 3. Information Sharing We may share your information with third parties in the following circumstances: Service Providers: We may engage trusted third-party service providers to assist us in delivering our services, such as payment processors, IT support, and marketing agencies. Legal Compliance: We may disclose your information to comply with legal obligations, protect our rights, or respond to lawful requests from authorities. Business Transfers: In the event of a merger, acquisition, or sale of our assets, your information may be transferred to the acquiring entity. Consent: We will only share your information with third parties when you provide explicit consent. 4. Data Security We implement reasonable measures to safeguard your information from unauthorized access, disclosure, alteration, and destruction. However, no method of data transmission over the internet is completely secure, and we cannot guarantee the absolute security of your data. 5. Your Choices You have certain rights regarding your personal information, including the right to access, correct, or delete your data. To exercise these rights or opt-out of marketing communications, please contact us using the contact details provided below. 6. Changes to this Privacy Policy We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The revised policy will be posted on our website with the updated "Last Updated" date. If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: LUX Hotel Landstads gate 60 2000 Lillestrøm Norway [email protected]
Thank you for choosing LUX Hotel. We value your privacy and strive to provide you with the best possible service during your stay with us.