Privacy policy
Information we collect
We collect both personal and non-personal information in various ways, including but not limited to:
Personal Information:
Contact Information: Name, address, email address, phone number.
Booking Information: Arrival and departure dates, room preferences, payment information.
Identification: Government-issued ID, passport, or driver's license (as required by law).
Special Requests: Dietary restrictions, accessibility requirements, or other preferences.
Non-Personal Information:
Usage Data: Information about your interactions with our website, including IP address, browser type, pages viewed, and the duration of your visit.
Cookies: We use cookies and similar technologies to enhance your browsing experience and analyze website traffic. You can manage your cookie preferences through your browser settings.
Identification: Government-issued ID, passport, or driver's license (as required by law).
Special Requests: Dietary restrictions, accessibility requirements, or other preferences.
How we use your information
We use the collected information for various purposes, including but not limited to:
Processing Reservations: To facilitate your bookings and manage your stay.
Guest Services: To provide personalized services and respond to your requests and inquiries.
Payment Processing: To process payments and prevent fraudulent transactions.
Marketing Communications: With your consent, to send promotional offers, newsletters, and updates.
Legal Obligations: To comply with applicable laws and regulations.
Information Sharing
We may share your information with third parties in the following circumstances:
Service Providers: We may engage trusted third-party service providers to assist us in delivering our services, such as payment processors, IT support, and marketing agencies.
Legal Compliance: We may disclose your information to comply with legal obligations, protect our rights, or respond to lawful requests from authorities.
Business Transfers: In the event of a merger, acquisition, or sale of our assets, your information may be transferred to the acquiring entity.
Consent: We will only share your information with third parties when you provide explicit consent.
Data Security
We implement reasonable measures to safeguard your information from unauthorized access, disclosure, alteration, and destruction. However, no method of data transmission over the internet is completely secure, and we cannot guarantee the absolute security of your data.
Your Choices
You have certain rights regarding your personal information, including the right to access, correct, or delete your data. To exercise these rights or opt-out of marketing communications, please contact us using the contact details provided below.
Changes to this Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The revised policy will be posted on our website with the updated "Last Updated" date.
Any questions?