Mews – A specialized system for storing and processing data about rentals, tenants, and guests, as well as a service for payment of reserved rooms (https://www.mews.com/), hereinafter referred to as the "Intermediary."
Duve Application – Software used by LUX Hotel, providing the tenant with personal access to the rented room via digital keys and additional services (https://duve.com/hotel-guest-app/), hereinafter referred to as the "Application."

Landlord – LUX Hotel, hereinafter referred to as the "Landlord."
Tenant – The consumer who makes the reservation and subsequently rents the room, hereinafter referred to as the "Tenant."
Guest – The consumer who uses the rented room throughout the rental period, hereinafter referred to as the "Guest."
The Tenant and Guest may be different individuals in cases where the reservation for the Guest is made by another person.

The agreement consists of these terms and conditions, information provided by the Intermediary, and any specifically agreed terms between the parties at the time of booking.
In case of conflict between the stated information, specifically agreed terms between the parties at the time of booking shall take precedence, as long as they do not conflict with legal provisions.
Specifically agreed terms between the parties are only valid if confirmed by the Landlord in written or electronic form. In other cases, fulfillment of the conditions cannot be guaranteed.
These terms and conditions come into effect immediately after a successful reservation via the Intermediary.
 

The Landlord is not liable for loss or damage to personal property belonging to the Tenant or Guests.
Responsibility for compliance with this agreement rests with both the Landlord and the Tenant. The Tenant has full responsibility for the Guests and for ensuring that the agreement is complied with by the Guests.
The Tenant is responsible for damage to the room or its contents that occurs during the entire stay in the room.
 

All reservations are subject to availability. Any room belonging to the Landlord that can be reserved may be rented at any time and for any period, provided that the room is available during the stated rental period.
The Tenant is obliged to provide accurate and up-to-date information about themselves and the Guests when booking.
Room reservations are made via the Intermediary's reservation form.
A valid credit or debit card is required to confirm the reservation. Separate agreements take precedence over credit or debit card requirements.
In case of errors in the reservation confirmation, receipt, or the already created reservation form, we reserve the right to correct the error as soon as it is discovered, in accordance with our internal policy for changes and cancellations.
We do our very best to fulfill special requests specified in your reservation. However, such requests cannot be guaranteed unless confirmed in writing by us.
 

Access to the room is granted through a digital check-in process via the Application or by creating a physical card at the check-in kiosk in the lobby.
The Tenant must complete the check-in process before access to the room can be granted.
A valid identity document from the Tenant must be uploaded through the Application during check-in, and it must match the name stated in the reservation. Alternatively, the number of the identity document can be used when checking in through the check-in kiosk in the lobby.
The main guest must be at least 18 years old to register the check-in.
 

Payment for the reservation must be completed before check-in.
The Landlord or Intermediary accepts common credit and debit cards for payment.
All payments are processed in Norwegian kroner (NOK). Any interest, fees, taxes, or costs associated with payment in another currency and its conversion to Norwegian kroner are the Tenant's responsibility, provided that such payment is possible.
All additional costs incurred during the stay must be paid during or no later than at the time of check-out, including those that may arise after departure, such as extra cleaning or damage to the room's contents. This applies unless otherwise agreed in writing.
The prices stated for room rental or other additional costs in the Application, Intermediary, or in confirmation from the accommodation represent the total amount to be paid by the buyer. This price includes all taxes and necessary fees to cover the full cost.
Failure to pay for the rent on the check-in day will result in cancellation of the reservation without further action from the Landlord's side.
 

The room is intended only for registered Tenants and/or Guests. Unauthorized guests and consumers are not permitted. In case of violation, we reserve the right to ask the Guest to leave the premises. If the Guest refuses to comply with the request, we have the right to call security personnel. All costs associated with security and call-out shall be fully covered by the Guest.
Accommodation with pets is allowed for an additional fee and only if we are informed in advance before check-in. After this, a specially adapted room will be assigned.
Smoking is strictly prohibited inside the room. Smoking is only allowed in specially designated areas outdoors unless otherwise agreed.
 

Cancellation of the reservation must be done by contacting us directly at stay@luxhotel.no.
Cancellation is possible no later than 24 hours before the planned check-in date, if the reservation allows cancellation.
Additional cancellation rules and any applicable fees are specified during the reservation in separately agreed terms.
Refunds, if applicable, will be processed in accordance with our internal cancellation policy.
 

Guests are responsible for securing access to the Application.
Guests must comply with all safety and protection rules provided by the hotel.
Guests are obliged to familiarize themselves with the fire instructions stated in the Application and study the evacuation routes presented on the main door of each room.
 

Guests must comply with the hotel's house rules, which are available in the Application or stated on third-party channels.
Violation of this agreement or safety and protection rules may result in eviction without refund of the payment.
 

Check-out must be completed before 11:00 AM on the day of departure.
Late check-out must be agreed in advance with the Landlord and may incur additional costs.

Personal information about the Guest is collected and processed in accordance with our privacy policy.
All information about the Tenant is processed, stored, and protected in accordance with the privacy policy of LUX Hotel, as well as the privacy policies of Mews (https://app.mews.com/Platform/Document/PrivacyPolicy) and Duve (https://duve.com/privacy-policy/).
 

These terms and conditions may be updated periodically, and guests are responsible for staying updated. This agreement may be amended from time to time. All Tenants will be notified via the email address provided at the time of booking about this. If contact with the Tenant is not possible due to errors in the contact information, the Tenant is responsible for staying updated. The tenant is also responsible for informing guests related to their rental about any changes to the agreement. The landlord notifies affected reservations of changes to the terms.
 

These terms and conditions are subject to Norwegian law. By using the services of our apartment hotel and completing the digital check-in process for guests, you confirm that you have read, understood, and accepted these terms and conditions. If you do not accept the terms, we ask you to refrain from using our services.